Post by account_disabled on Feb 17, 2024 2:01:06 GMT -5
When a Comcast representative encountered a customer who wanted to disconnect their account, they did the opposite. Instead of helping them with the cancellation steps, the representative tried to convince them that Comcast would be better than any competitor they had tried.
The rep worked hard to keep the customer engaged, but the result was a New Zealand Mobile Number List very unpleasant experience and attracted negative media attention. If you want to hear about that mean customer service call, listen to the original soundbite below. Play audio Pause Audio 00:00/NaN: NaNHide How I would handle this situation If I were a call rep, I would pause, take a step back, and reevaluate whether
I am solving a problem for the customer or meeting my own needs. As a customer, I would be confused as to why a support representative wanted to keep me on Comcast's service instead of just helping me cancel. Therefore, as a representative, goals from the direct needs of my clients.
The rep worked hard to keep the customer engaged, but the result was a New Zealand Mobile Number List very unpleasant experience and attracted negative media attention. If you want to hear about that mean customer service call, listen to the original soundbite below. Play audio Pause Audio 00:00/NaN: NaNHide How I would handle this situation If I were a call rep, I would pause, take a step back, and reevaluate whether
I am solving a problem for the customer or meeting my own needs. As a customer, I would be confused as to why a support representative wanted to keep me on Comcast's service instead of just helping me cancel. Therefore, as a representative, goals from the direct needs of my clients.